asp-ticket-en

To sync external tickets, you provide the external ticket details and an applicable case reference to create a linked record that references the internal case. This establishes traceability across systems by keeping related items in one workflow.

Linking an external ticket works by attaching the ticket record to an existing case, establishing cross-system traceability. You provide the external ticket details and case reference to sync the ticket into ASP as a linked record.

Yes, you can list and search synced tickets by status, type, or external UID. This functionality supports quick triage and reporting by allowing you to filter and locate specific ticket records within the system.

You can update existing ticket records by modifying ticket fields to reflect changes in the external system or case context. This ensures synced tickets remain accurate and aligned with their source platform.

Creating an external ticket record enforces required inputs, specifically the external ticket details and an applicable case reference. The process returns the ticket row IDs or relevant statuses and surfaces next steps when appropriate.