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shdzhang
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asq-triage

Automate ASQ backlog triage by validating UC stages, scoring scope, and assigning owners.

Updated Apr 8, 2026
Search Tags:#automation#workflow#triage#assignment#asq#sfdc
One-click install
npx skills add https://github.com/shdzhang/emea-sts-productivity-hackathon --skill asq-triage
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: asq-triage
Source: https://github.com/shdzhang/emea-sts-productivity-hackathon/tree/main/fe-sts/skills/asq-triage
Command: npx skills add https://github.com/shdzhang/emea-sts-productivity-hackathon --skill asq-triage

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

Automate the ASQ backlog triage process by validating Use Case (UC) stages, checking account consumption, scoring scope, and assigning owners, reducing manual toil and speeding engagement.

Core Features & Use Cases

  • Validate UC stages against minimum requirements per STS service type
  • Check account consumption for LA scenarios and flag high-usage accounts
  • Score scope using SAOR-based guidance and cached service scope
  • Auto-assign ASQs to appropriate team members with workload awareness
  • Follow up on Under Review ASQs and consolidate triage actions
  • Triggered by events like triage ASQs, triage queue, new ASQ queue, assign ASQs, review new ASQs, follow up ASQs, under review ASQs
  • Reads/writes to a shared knowledge base to accumulate context across lifecycle phases

Quick Start

Run the triage workflow to pull unassigned ASQs and apply UC-stage, consumption, and scope rules

Frequently Asked Questions about asq-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate Salesforce ASQ triage and assignment for EMEA STS queues?▼

Automate Salesforce ASQ triage by validating UC stages, checking account consumption, scoring scope, and assigning owners. The workflow pulls unassigned ASQs and applies rules across intake, onboarding, engagement, close, and follow-up phases.

What does ASQ scope scoring and validation check during backlog triage?▼

ASQ scope scoring validates Use Case stages against minimum requirements per STS service type, checks account consumption for LA scenarios, flags high-usage accounts, and scores scope using SAOR-based guidance with cached service scope data.

Do I need the Approved_UseCase junction object to route ASQs in Salesforce?▼

Yes, routing ASQs requires access to Salesforce ASQ fields and the Approved_UseCase junction object. You also need local caches for service scope and competency matrix to enable workload-aware owner assignment.

Can I auto-assign ASQs to team members based on workload and competency?▼

Yes, auto-assignment uses a cached competency matrix and workload awareness to route ASQs to appropriate team members. It reads and writes to a shared knowledge base to accumulate context across lifecycle phases.

How do I follow up on Under Review ASQs and consolidate triage actions?▼

Trigger the follow-up workflow to check Under Review ASQs and consolidate triage actions. The process uses templates for chatter and the sfdc-tools CLI to manage updates across the ASQ lifecycle.

What are the limitations of automating ASQ triage with cached scope data?▼

The automation is limited to EMEA STS ASQs and depends on accurate local caches for service scope and competency matrix. It requires proper Salesforce object access and the sfdc-tools CLI to execute triage, intake, and follow-up events.

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