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afoxnyc3
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auto-reply

Send templated email replies for tier-0 IT requests via ms-graph.

Updated Aug 27, 2026
Search Tags:#email#m365#helpdesk#auto-reply#kb templates#ms graph#tier-0
One-click install
npx skills add https://github.com/afoxnyc3/chelsea-piers-itops --skill auto-reply-afoxnyc3
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: auto-reply
Source: https://github.com/afoxnyc3/chelsea-piers-itops/tree/main/plugins/email-triage-m365/skills/auto-reply
Command: npx skills add https://github.com/afoxnyc3/chelsea-piers-itops --skill auto-reply-afoxnyc3

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill reduces technician workload by automatically replying to tier-0 IT issues with accurate, KB-based self-service instructions.

Core Features & Use Cases

  • KB-Driven Templated Responses: Uses kb_match to select the correct response for common tier-0 requests like password resets, VPN setup, MFA enrollment, software installs, and printer setup.
  • Safe Tier-0 Guardrails: Only activates when the original ticket is tier 0 and the KB match is valid, with explicit fallback behavior for unknown templates.
  • M365 Helpdesk Mailbox Sending: Sends the reply using the ms-graph MCP server send_message tool so the message comes from the shared helpdesk mailbox.

Quick Start

Tell the AI to auto-reply to the email using the template key from your ticket classification, e.g. reply to this message_id with the correct kb_match and sender details.

Frequently Asked Questions about auto-reply

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate M365 helpdesk email replies for tier-0 issues?▼

You can automate M365 helpdesk email replies by matching tier-0 tickets to KB templates and sending responses via the ms-graph send_message tool from a shared mailbox, reducing manual technician workload for common IT requests.

What types of IT helpdesk requests can be auto-replied to using KB templates?▼

KB template auto-replies apply to common tier-0 IT helpdesk requests including self-service password resets, VPN setup, MFA enrollment, standard software installs, and printer setup within the M365 workflow.

Does the auto-reply Skill require Microsoft Graph to send emails from a shared mailbox?▼

Yes, the auto-reply process uses the ms-graph MCP server's send_message tool to ensure the templated response is sent directly from your shared M365 helpdesk mailbox rather than an individual account.

What happens if a tier-0 helpdesk email does not match a known KB template?▼

The system includes explicit fallback behavior for unknown templates and only activates when the original ticket is gated as tier 0 with a valid KB match, ensuring unmatched emails are not sent incorrect self-service instructions.

Can I use this to send automated self-service instructions for password reset requests?▼

Yes, self-service password reset requests are a primary use case; the Skill matches the ticket to the correct KB article key and instantly replies with accurate, automated self-service instructions.

How do I trigger an auto-reply for a specific helpdesk email message?▼

You trigger an auto-reply by telling the AI to reply to the specific message_id using the correct kb_match and sender details, which initiates the template matching and ms-graph sending process.

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