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blocker-review

Diagnose onboarding blockers and route escalations using an escalation matrix.

58|21|Updated May 15, 2026
Search Tags:#onboarding#action plan#escalation#milestone tracking#customer success#blocker diagnosis#account logging
One-click install
npx skills add https://github.com/t0ddc3by/claude-for-customer-success --skill blocker-review
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: blocker-review
Source: https://github.com/t0ddc3by/claude-for-customer-success/tree/main/onboarding/skills/blocker-review
Command: npx skills add https://github.com/t0ddc3by/claude-for-customer-success --skill blocker-review

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

It helps customer success teams diagnose onboarding blockers, classify them by type and severity, and produce the right next steps so the customer reaches the next milestone on time.

Core Features & Use Cases

  • Guided diagnosis: Runs a structured diagnostic flow to determine blocker type, severity (based on milestone impact math), and root cause.
  • Escalation brief generation: Creates a formatted escalation brief for the correct contact from your escalation matrix with a specific, scoped ask and deadline.
  • Resolved blocker logging: Generates a CRM-ready blocker log entry for account history and pattern recognition.
  • Use cases: Integration failures, data quality/provisioning issues, missing follow-through, customer engagement stalls, support-queue delays, and multi-party/partner-led coordination failures.

Quick Start

Use the skill with an account name and the default diagnostic mode by saying: "blocker-review AcmeCo --diagnose".

Frequently Asked Questions about blocker-review

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I diagnose customer onboarding blockers and determine the correct escalation path?▼

Diagnose onboarding blockers by running a structured diagnostic flow that classifies blocker type and severity based on milestone impact. It then routes resolution actions to the correct escalation path using your predefined escalation matrix.

What is the best way to generate an escalation brief for a stalled customer onboarding milestone?▼

Generate an escalation brief by applying the escalate mode to a blocked account. This produces a formatted brief with a specific, scoped ask and deadline for the correct contact identified from your escalation matrix.

How do I log resolved onboarding blockers in my CRM for account history and pattern recognition?▼

Log resolved onboarding blockers by applying the log mode after resolution. This produces a CRM-ready account log entry that records the blocker details for historical tracking and pattern recognition.

Can I use this to diagnose different types of onboarding blockers like data provisioning issues and integration failures?▼

Yes, it diagnoses multiple onboarding blocker types including integration failures, data quality or provisioning issues, customer engagement stalls, support-queue delays, and multi-party coordination failures.

Do I need a predefined escalation matrix to route onboarding blockers effectively?▼

Yes, it requires reading your onboarding configuration to access escalation thresholds and contacts. The escalation matrix is necessary to generate a brief with a scoped ask for the correct contact.

Why does onboarding blocker severity need to be calculated based on milestone impact?▼

Calculating blocker severity based on milestone impact ensures the diagnostic flow accurately prioritizes issues that threaten the customer reaching their next milestone on time, driving appropriate escalation urgency.

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