blocker-review
CommunityDiagnose onboarding blockers and escalate fast
Marketing & Sales#onboarding#action plan#escalation#milestone tracking#customer success#blocker diagnosis#account logging
Authort0ddc3by
Version1.0.0
Installs0
System Documentation
What problem does it solve?
It helps customer success teams diagnose onboarding blockers, classify them by type and severity, and produce the right next steps so the customer reaches the next milestone on time.
Core Features & Use Cases
- Guided diagnosis: Runs a structured diagnostic flow to determine blocker type, severity (based on milestone impact math), and root cause.
- Escalation brief generation: Creates a formatted escalation brief for the correct contact from your escalation matrix with a specific, scoped ask and deadline.
- Resolved blocker logging: Generates a CRM-ready blocker log entry for account history and pattern recognition.
- Use cases: Integration failures, data quality/provisioning issues, missing follow-through, customer engagement stalls, support-queue delays, and multi-party/partner-led coordination failures.
Quick Start
Use the skill with an account name and the default diagnostic mode by saying: "blocker-review AcmeCo --diagnose".
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: blocker-review Download link: https://github.com/t0ddc3by/claude-for-customer-success/archive/main.zip#blocker-review Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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