Todd Eby
Community@t0ddc3by · Oakland, CA
Founder @SuccessCOACHING
Agent Skills by Todd Eby
Showing 74 vetted skills indexed across 1 GitHub repositories.
t0ddc3byrenewal-readiness
Assess customer renewal readiness and generate a structured action plan.
t0ddc3byrisk-flag
Generate structured risk memos for at-risk customer accounts with severity and escalation routing.
t0ddc3byqbr-builder
Draft or review QBR documents with evidence-backed claims and internal/external separation.
t0ddc3bysuccess-plan-progress-review
Reconcile success plan canvases with milestone updates into progress review artifacts.
t0ddc3bysuccess-plan-canvas
Generate structured Customer Success Plan canvas documents in Markdown.
t0ddc3byaccount-research
Generate one-page account briefs from CRM, CS platform, and call-recording data.
t0ddc3byvalue-statement
Generate evidence-based value statements from realized account outcomes.
t0ddc3byexpansion-business-case
Generates evidence-based expansion business cases for CSM-led proposals or CSQL sales handoffs.
t0ddc3bycold-start-interview
Configure a CSM company profile with motion, health model, and escalation matrix.
t0ddc3bysuccess-plan-builder
Build customer success plans with measurable criteria, milestones, and joint commitments.
t0ddc3byexpansion-onboarding
Classify expansion scenarios and scaffold success plans with M1–M5 milestones.
t0ddc3bystakeholder-map
Builds account stakeholder maps with roles, gap analysis, and sponsor risk assessment.
t0ddc3byescalation-memo
Create, update, and close formal escalation memos with stakeholder framing and resolution tracking.
t0ddc3bytaro-play-runner
Select and execute TARO customer success plays with outreach and action steps.
t0ddc3bycall-prep
Generate pre-call preparation briefs with agenda, attendee context, talking points, and key questions.
t0ddc3byhealth-score-review
Decomposes health signals into evidence summaries, risk tiers, and remediation actions.
t0ddc3bycustomize
Update CSM plugin configuration sections via guided interview inputs.
t0ddc3bychurn-analysis
Reconstruct churn signal timelines and derive evidence-based root causes.
t0ddc3bycontract-review
Extract renewal-relevant contract terms and flag risks into a commercial risk register.
t0ddc3bynegotiation-prep
Build a renewal negotiation brief with pricing anchors and objection handling.
t0ddc3bychurn-rca
Reconstruct churn timelines, classify primary drivers, and generate remediation pathways.
t0ddc3byexecutive-summary
Generate executive-ready renewal summaries with risk tier and ARR review flags.
t0ddc3byrisk-assessment
Assesses credit risk factors to predict customer default probability and provides a credit score.
t0ddc3byprice-increase-prep
Plans governance-safe price increases with approval routing and conditional customer notices.