health-score-review

Decomposes health signals into evidence summaries, risk tiers, and remediation actions.

58|21|Updated May 15, 2026
One-click install
npx skills add https://github.com/t0ddc3by/claude-for-customer-success --skill health-score-review
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: health-score-review
Source: https://github.com/t0ddc3by/claude-for-customer-success/tree/main/csm/skills/health-score-review
Command: npx skills add https://github.com/t0ddc3by/claude-for-customer-success --skill health-score-review

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

It helps you review account health using your configured signals, turning raw component evidence into a clear CSM-ready summary with trend direction and recommended remediation plays.

Core Features & Use Cases

  • Single-account health breakdown: Reviews configured health model components, shows direction vs. recent history, and explains what is driving the overall tier.
  • Portfolio triage mode: Quickly scans multiple accounts and returns a prioritized list of Red/Yellow accounts with the top risk factor and next action.
  • Actionable intervention planning: Provides specific who/what/when recommendations aligned to configured thresholds and escalation matrix, including pre-renewal urgency handling.

Quick Start

Trigger the review for one account by asking: "Run /csm:health-score-review for Acme Corp in triage mode to identify any at-risk accounts."

Frequently Asked Questions about health-score-review

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I review account health scores and identify churn risk for my customer portfolio?

Run a portfolio triage mode to quickly scan multiple accounts and return a prioritized list of Red/Yellow accounts with the top risk factor and next action. This mode provides rapid account triage for immediate escalation visibility.

What is the best way to diagnose a single customer account health score and plan remediation?

Use single-account full review mode to break down configured health model components, show direction versus recent history, and explain what is driving the overall tier. It delivers specific who/what/when remediation recommendations aligned to your thresholds.

Can I analyze customer health scores when I have limited or sparse usage data?

Yes, the health score analysis handles both data-rich and data-sparse inputs by validating available churn-signal evidence. It performs pre-flight configuration checks and threshold-aligned escalation routing without implying churn certainty for incomplete datasets.

How do I generate renewal readiness recommendations for at-risk accounts?

Trigger deep analysis mode to evaluate renewal readiness and receive actionable intervention planning with pre-renewal urgency handling. It provides specific remediation actions aligned to your configured thresholds and escalation matrix.

Does the account health review work without pre-configured health signals and escalation thresholds?

No, it requires pre-flight configuration checks to decompose configured health signals and route escalations accurately. You must establish your health model components, risk classification tiers, and escalation matrix prior to running the review.