health-score-review
CommunityDiagnose account health and recommend next steps
Content & Communication#trend analysis#health score#customer success#risk classification#escalation matrix#renewal readiness#account triage
Authort0ddc3by
Version1.0.0
Installs0
System Documentation
What problem does it solve?
It helps you review account health using your configured signals, turning raw component evidence into a clear CSM-ready summary with trend direction and recommended remediation plays.
Core Features & Use Cases
- Single-account health breakdown: Reviews configured health model components, shows direction vs. recent history, and explains what is driving the overall tier.
- Portfolio triage mode: Quickly scans multiple accounts and returns a prioritized list of Red/Yellow accounts with the top risk factor and next action.
- Actionable intervention planning: Provides specific who/what/when recommendations aligned to configured thresholds and escalation matrix, including pre-renewal urgency handling.
Quick Start
Trigger the review for one account by asking: "Run /csm:health-score-review for Acme Corp in triage mode to identify any at-risk accounts."
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: health-score-review Download link: https://github.com/t0ddc3by/claude-for-customer-success/archive/main.zip#health-score-review Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
Agent Skills Search Helper
Install a tiny helper to your Agent, search and equip skill from 471,000+ vetted skills library on demand.