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escalation-memo

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Create and close escalation memos fast.

Content & Communication#customer communication#risk escalation#escalation memo#SLA governance#stakeholder routing#resolution tracking#customer acknowledgments
Authort0ddc3by
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill turns an escalating customer or internal situation into a structured, policy-aligned escalation record with clear stakeholder communication and resolution tracking.

Core Features & Use Cases

  • Escalation lifecycle management: Open, update, and close escalation memos with consistent structure and documented status.
  • Type-aware routing: Classify escalation type (technical, complaint, executive, internal) and route using the configured escalation matrix.
  • Internal + customer outputs: Produce an internal escalation brief for owners and a customer-facing acknowledgment draft while enforcing a confidentiality firewall.
  • SLA and commitment discipline: Emphasize SLA clock awareness, validated time-bound commitments, and root-cause requirements on close.

Quick Start

Use /csm:escalation-memo Acme Corp --open --type technical to open a new escalation memo for a technical P1/P2 issue.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: escalation-memo
Download link: https://github.com/t0ddc3by/claude-for-customer-success/archive/main.zip#escalation-memo

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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