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customer-support-ops

Official

Streamline support ops into scalable excellence.

Content & Communication#macros#support#triage#escalation#ticketing#sla
AuthorAbsolutelySkilled
Version1.0.0
Installs0

System Documentation

What problem does it solve?

customer-support-ops is a production-ready AI agent skill for claude-code, gemini-cli, openai-codex. Designing ticket triage systems, managing SLAs, creating macros, or building escalation workflows.

Core Features & Use Cases

  • Triage design for ticket routing and priority setting
  • SLA policy creation, tracking, and escalation path mapping
  • Macro library creation with templates and versioning
  • Escalation workflows and cross-team handoffs
  • Queue management and VIP/on-call rotation planning
  • Reference content and playbooks for ongoing governance

Quick Start

Enable the skill and begin loading the escalation templates to standardize ticket handling.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: customer-support-ops
Download link: https://github.com/AbsolutelySkilled/AbsolutelySkilled/archive/main.zip#customer-support-ops

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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