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churn-rca

Reconstruct churn timelines, classify primary drivers, and generate remediation pathways.

58|21|Updated May 15, 2026
Search Tags:#root cause analysis#timeline reconstruction#customer success#cohort analysis#remediation planning#churn rca#win-back assessment
One-click install
npx skills add https://github.com/t0ddc3by/claude-for-customer-success --skill churn-rca
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: churn-rca
Source: https://github.com/t0ddc3by/claude-for-customer-success/tree/main/renewals/skills/churn-rca
Command: npx skills add https://github.com/t0ddc3by/claude-for-customer-success --skill churn-rca

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

It helps customer success teams understand the real drivers behind full churn (cancellations) so they can address preventable issues and reduce recurrence.

Core Features & Use Cases

  • Individual churn root-cause analysis: produces a structured RCA with primary root-cause taxonomy, contributing factors, timeline reconstruction, remediation pathway, and a win-back viability assessment for a single churned account.
  • Cohort-level churn pattern analysis: analyzes multiple churn events to surface systemic drivers and escalates recommendations when the cohort churn rate meets the defined threshold (≥ 25%).
  • RCA export for stakeholder use: retrieves and formats an existing individual RCA or cohort RCA for reporting or review.

Quick Start

Trigger a single-account churn RCA by asking the assistant: /renewals:churn-rca analyze "Acme Corp"

Frequently Asked Questions about churn-rca

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I perform a root cause analysis for customer churn?▼

Cohort analysis identifies systemic churn drivers across multiple accounts and computes the cohort churn rate when portfolio size is provided, escalating recommendations if the rate meets or exceeds 25%.

Can I use churn RCA to analyze customer downgrades or contractions?▼

No, churn RCA is not designed for predictive or real-time analysis. It is strictly a post-churn retrospective tool that analyzes completed cancellations and retrieves stored RCA records for stakeholder reporting.

How do I export an individual churn RCA for stakeholder reporting?▼

A win-back assessment evaluates the viability of regaining a churned account by analyzing the reconstructed timeline and primary root causes. It is included as part of the structured remediation pathway for individual accounts.

What is the best way to scan a portfolio for systemic churn patterns?▼

The best way to scan a portfolio for systemic churn patterns is to trigger a cohort-level churn pattern analysis. This analyzes multiple churn events to surface systemic drivers and escalates recommendations when the cohort churn rate meets the defined threshold of 25%.

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