What problem does it solve?
This Skill eliminates the inconsistency of free-text CSM churn post-mortems that prevent RevOps from aggregating root causes across quarters without time-consuming manual recoding of unstructured notes.
Core Features & Use Cases
- Structured Post-Mortem Generation: Produces a standardized markdown document with triggering event, root cause classification, missed signals, deviation from success plan, and prevention recommendations for every churned account.
- Bias-Guarded Classification: Uses a two-pass evidence extraction and classification process to prevent hindsight bias, taxonomy creep, and over-attribution to common narratives like unsubstantiated champion departure.
- Aggregatable Outputs: Ties all classifications to a team-defined churn taxonomy and prevention action library, so RevOps can roll up root causes and recommended actions across quarters without recoding data.
- Use Case: After a customer churns, run this skill to turn the CSM's notes and CRM data into a consistent analysis that feeds directly into quarterly RevOps churn reports.
Quick Start
Invoke the churn-analysis skill with the churned account's CRM ID, churn date, and optional CSM notes to generate a structured root-cause post-mortem document for RevOps review.
