churn-post-mortem
CommunityTurn churn into actionable, repeatable learnings.
Authorstephenrogan
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This skill structures churn reviews into a systematic post-mortem, enabling teams to identify root causes, capture lessons, and prevent repeat issues across the portfolio.
Core Features & Use Cases
- Structured post-mortems with a clear root-cause analysis, signal timeline, intervention assessment, and systemic lessons.
- Applicable to churn reviews, loss investigations, and retention planning across multiple accounts and products.
- Generates a reusable template that can be stored in knowledge bases and fed into improvement playbooks.
Quick Start
Provide account name, ARR lost, churn date, and a concise narrative of the decline to generate the post-mortem.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: churn-post-mortem Download link: https://github.com/stephenrogan/csm-skills/archive/main.zip#churn-post-mortem Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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