risk-flag
CommunityGenerate an escalation-ready risk memo fast.
Content & Communication#customer success#risk memo#escalation routing#churn signals#account governance#renewal risk#leadership communications
Authort0ddc3by
Version1.0.0
Installs0
System Documentation
What problem does it solve?
It turns at-risk account signals into a structured, evidence-based memo that defines risk severity and provides a concrete escalation routing path.
Core Features & Use Cases
- Risk memo generation with evidence: Produces an account risk brief with a signal inventory, severity tier, root-cause hypothesis, and a recommended CSM intervention plan.
- Escalation-ready summary output: Optionally generates a manager/VP/CRO-facing escalation memo with the specific fields they need to act, without leaking internal health-model details.
- Config-driven routing and governance: Applies the configured escalation matrix, includes SLA/contact/channel routing, and enforces review/approval expectations before distribution.
Use it when health review confirms risk signals, multiple signals must be aggregated into severity and action, or renewal proximity makes quick leadership involvement necessary.
Quick Start
Run the risk memo for a specific account by asking /csm:risk-flag Acme Corp --brief to generate a CSM-facing risk summary.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: risk-flag Download link: https://github.com/t0ddc3by/claude-for-customer-success/archive/main.zip#risk-flag Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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