check-my-inbox

Support inbox prioritization ranks tickets by response-time targets and VIP status, producing a morning brief of the 5–10 items you should handle today. It reads conversation data and applies filtering rules to generate an actionable checklist.

Overdue detection scans connected Gmail or Outlook inboxes against your response-time targets, flagging conversations that have missed or are about to miss deadlines. Each flagged item includes the exact next action needed to resolve it.

Stale thread rescue identifies conversations inactive for over 48 hours and flags only the items you can still act on. It filters out dead-end threads so you focus on follow-ups that have a clear path forward.

Yes, the skill applies to workflows that scan connected Gmail or Outlook inboxes or an alternate helpdesk. It requires validation of linked integrations and context fields like response-time targets, VIP lists, and connected channels before processing.

You need a support-context.md file with response-time targets, a VIP list, and connected channel details, plus a conversations.json file with existing ticket data. The skill validates these required fields and linked integrations before computing rankings.

The morning brief writes date-stamped artifacts and an outputs.json record containing the ranked ticket list and next-action plan. These artifacts document what to handle immediately and serve as a reference throughout your support shift.