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churn-prevention

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Reduce churn with smart cancel flows and saves.

Marketing & Sales#dunning#retention#saas#customer-success#subscription#churn#cancel-flow
AuthorTonybleything76
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Reduces both voluntary and involuntary churn by designing effective cancellation workflows, dynamic save offers, and proactive retention strategies.

Core Features & Use Cases

  • Cancel flow design: build streamlined cancel flows with exit surveys and targeted save offers.
  • Dunning & proactive retention: implement smart retries, dunning emails, and health signals to recover failed payments and prevent churn.
  • Segmentation & measurement: segment by plan, tenure, and usage to tailor offers and measure impact with dashboards and AB tests.

Quick Start

Configure a minimal cancel flow with a 1-question exit survey and a single save offer to start reducing churn.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: churn-prevention
Download link: https://github.com/Tonybleything76/claude_skills/archive/main.zip#churn-prevention

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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