What problem does it solve? SaaS businesses lose subscribers through voluntary cancellations and failed payments, often without any system to save at-risk customers or recover lost revenue. This Skill provides a complete framework for building cancel flows, targeted save offers, churn prediction, and payment recovery. ## Core Features & Use Cases - Cancel Flow Design: Build multi-step cancellation flows with exit surveys, dynamic save offers matched to cancellation reasons, and compliant confirmation steps. - Dunning & Payment Recovery: Implement pre-dunning card expiry alerts, smart retry schedules, and escalating dunning email sequences to recover failed payments. - Churn Prediction: Create health scores from usage, engagement, and billing signals to trigger proactive retention interventions before customers cancel. - Use Case: A $49/month SaaS tool with 7% monthly churn uses this Skill to design an exit survey with reason-mapped offers (discounts, pauses, downgrades) and a 4-email dunning sequence, cutting both voluntary and involuntary churn. ## Quick Start Ask the AI to design a cancel flow with exit survey and save offers for your subscription product, including a dunning strategy for failed payments.
