client-comms-log

You log client communications by adding dated entries with direction, medium, participant details, summary, and action items to a configured per-case log path. The append-only format ensures the record stays intact for later retrieval and supervision.

The best way to track follow-ups is by using a pattern-spotting workflow to scan the append-only log for unanswered communications, missed follow-ups, and contact gaps. This surfaces open items directly from the student side for timely resolution.

You summarize client contact records by running a read workflow that produces a one-paragraph condensed summary of recent entries. It also surfaces open action items and detects patterns like tone shifts or accommodation gaps for supervision review.

Yes, append-only logging supports case management across semesters by keeping the record permanently intact while adding new dated entries. This continuity ensures new students can retrieve, review, and follow up on past communications without altering history.

You need to capture the direction (in/out), medium, participant details, summary, action items, and follow-up due dates. These details are written to the configured per-case log path to maintain continuity and ensure timely follow-ups.