Complaint stage tracking

What problem does it solve? Statutory complaints move through formal stages, each with its own response deadline and escalation right, and missing a single deadline can hand the complainant the case or trigger an ombudsman referral. This Skill keeps every stage, clock, and escalation path recorded so nothing slips. ## Core Features & Use Cases - Stage-by-stage records: Log stage number, date entered, statutory deadline, owner, response date, and escalation status for every complaint. - Next-step communication: Ensure every response tells the complainant what to do if still dissatisfied, who to contact, and by when. - Proactive escalation: Escalate stages before deadlines expire and warn complainants of delays with a new date. - Risk flagging: Highlight repeat complaints, discrimination allegations, and cases involving children or vulnerable adults. - Use Case: A council officer handling a housing complaint uses this Skill to record each stage, meet statutory response clocks, and close the case properly with the complainant informed. ## Quick Start Track this complaint through its statutory stages and tell me the deadline, owner, and next escalation step for the current stage.