ConnectWise PSA Ticket Management

ConnectWise PSA ticket management automates service desk operations by using the ConnectWise PSA API to create, update, search, and triage tickets in real time. You can configure ticket fields, assign priority levels, and manage status transitions automatically.

Yes, SLA tracking and priority management are supported natively. You can monitor Service Level Agreements for timely resolution, assign priority levels, and accurately track ticket progress through various statuses within the service desk queue.

The best way to triage ConnectWise PSA tickets is using automated status transitions and priority assignment. This Skill streamlines triaging by searching existing tickets, updating fields, and ensuring high-priority issues are visible in the correct service desk queue.

Yes, note management is fully supported. You can add and manage notes on existing ConnectWise PSA tickets, ensuring service desk technicians have the context needed for accurate status tracking and SLA compliance during ticket resolution.

To create a high-priority ticket, use the Skill to specify the summary, company ID, and priority level. It integrates directly with the ConnectWise PSA API to instantly generate the ticket, assign it to the appropriate team, and display it in the service desk queue.