ConnectWise PSA Ticket Management

Create, update, search, and triage tickets via the ConnectWise PSA API.

39|17|Updated Feb 4, 2026

Search Tags:#tickets #ticketing #service desk #msp #psa #connectwise

Ready to run

npx skills add https://github.com/wyre-technology/msp-claude-plugins --skill connectwise-psa-ticket-management

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: ConnectWise PSA Ticket Management
Source: https://github.com/wyre-technology/msp-claude-plugins/tree/main/msp-claude-plugins/connectwise/manage/skills/tickets
Command: npx skills add https://github.com/wyre-technology/msp-claude-plugins --skill connectwise-psa-ticket-management

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill streamlines the management of service desk operations within ConnectWise PSA, reducing the time and effort required to handle tickets.

Core Features & Use Cases

Ticket Creation & Updates: Easily create, update, and assign tickets.
Status & Priority Management: Accurately track ticket progress through various statuses and priorities.
SLA Tracking: Understand and manage Service Level Agreements for timely resolution.
Use Case: A user needs to quickly create a new high-priority ticket for a system outage, assign it to the appropriate team, and ensure it's visible in the service desk queue.

Quick Start

Use the ConnectWise PSA Ticket Management skill to create a new ticket with the summary "User unable to log in" for company ID 12345.

Frequently Asked Questions about ConnectWise PSA Ticket Management

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I automate ConnectWise PSA ticket creation and updates through the API?▼

ConnectWise PSA ticket management automates service desk operations by using the ConnectWise PSA API to create, update, search, and triage tickets in real time. You can configure ticket fields, assign priority levels, and manage status transitions automatically.

Can I track SLA compliance and manage ticket priorities for my service desk?▼

Yes, SLA tracking and priority management are supported natively. You can monitor Service Level Agreements for timely resolution, assign priority levels, and accurately track ticket progress through various statuses within the service desk queue.

What is the best way to triage service desk tickets in ConnectWise PSA?▼

The best way to triage ConnectWise PSA tickets is using automated status transitions and priority assignment. This Skill streamlines triaging by searching existing tickets, updating fields, and ensuring high-priority issues are visible in the correct service desk queue.

Does ConnectWise PSA ticket management support adding internal notes to existing tickets?▼

Yes, note management is fully supported. You can add and manage notes on existing ConnectWise PSA tickets, ensuring service desk technicians have the context needed for accurate status tracking and SLA compliance during ticket resolution.

How do I create a high-priority ConnectWise PSA ticket for a system outage?▼

To create a high-priority ticket, use the Skill to specify the summary, company ID, and priority level. It integrates directly with the ConnectWise PSA API to instantly generate the ticket, assign it to the appropriate team, and display it in the service desk queue.