What problem does it solve? Customer service staff waste time manually checking stock levels, contract pricing, and credit status across systems before replying to enquiries, leading to slow responses and stale data. This Skill automates the data-gathering and drafting step so staff only review and approve. ## Core Features & Use Cases - Automated Data Lookups: Parses inbound enquiries, resolves customer identity, checks real-time stock via AutoCount, applies customer-specific pricing rules, and verifies credit status through accounting aging reports. - Template-Based Drafts: Selects from six reply templates (available, partial, unavailable, credit-hold, new-customer, unclear) and produces a structured JSON draft with line-item details and approval flags. - Batch Processing: Processes overnight enquiry queues in bulk and generates a batch summary with status breakdowns. - Use Case: A customer messages on WhatsApp asking for 10 units of Widget A. The Skill checks stock (7 available), pulls the contract price, confirms credit is clear, and produces a ready-to-review reply draft flagging the 3-unit shortfall with a backorder ETA. ## Quick Start Ask the agent to draft a reply for a customer enquiry about product availability and pricing using the cs-reply-drafter skill.
