Track CSAT scores across support channels and flag below-threshold trends.
npx skills add https://github.com/webrix-ai/agent-skills --skill csat-tracking
Please help me install this Agent Skill. Skill: csat-tracking Source: https://github.com/webrix-ai/agent-skills/tree/main/skills/csat-tracking Command: npx skills add https://github.com/webrix-ai/agent-skills --skill csat-tracking
This Skill helps support teams understand customer satisfaction performance without manually digging through tickets, surveys, and channel reports. It turns scattered feedback into clear trends, alerts, and next steps.
Ask the assistant to generate a CSAT report for a specific period and break it down by channel, agent, and issue category.
High-intent search queries and answers about installing and using this skill.
CSAT tracking collects satisfaction ratings from Zendesk and analyzes trends across channels, agents, and issue categories automatically. It surfaces low-score alerts and generates improvement recommendations, replacing the need to manually dig through tickets and surveys.
Yes, Zendesk and Slack integrations are required to collect ratings, analyze satisfaction trends, flag below-threshold scores, and send alerts. These platforms provide the ticket data and notification channels needed for tracking customer satisfaction.
Trend analysis breaks CSAT results down by agent, team, and issue category to reveal recurring strengths and pain points. Request a report for a specific period and the assistant segments performance data across those dimensions automatically.
Low-score alerts flag below-threshold satisfaction scores and highlight likely root causes so managers can respond quickly. Slack integrations deliver these alerts directly, enabling fast investigation into the support categories or agents driving the decline.
Ask the assistant to generate a CSAT report for a specific period broken down by channel, agent, and issue category. The report identifies agents with declining scores and provides coaching or process improvement recommendations based on the trends.
Overall satisfaction averages obscure the recurring pain points that issue category breakdowns reveal. By segmenting CSAT scores by category, agent, and channel, support teams can pinpoint specific areas needing process improvements instead of viewing blended metrics.
dr-codeAutomate Zendesk ticket, user, organization, and reply management via Composio's Zendesk toolkit.
simotaCollect and synthesize user feedback from surveys, reviews, and support tickets.
manutejAnalyze customer-support ticket data for SLA compliance and agent performance.
rancapolyOrchestrate continuous employee voice capture and analysis across pulse surveys and feedback channels.
