csat-tracking
OfficialTurn CSAT trends into action fast
Data & Analytics#trend analysis#agent performance#csat#customer satisfaction#support analytics#slack alerts
Authorwebrix-ai
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill helps support teams understand customer satisfaction performance without manually digging through tickets, surveys, and channel reports. It turns scattered feedback into clear trends, alerts, and next steps.
Core Features & Use Cases
- CSAT Monitoring: Tracks satisfaction scores across support channels to reveal overall performance and response patterns.
- Trend Analysis: Breaks results down by agent, team, and issue category to find recurring strengths and pain points.
- Low-Score Alerts: Flags below-threshold scores and highlights likely root causes so managers can respond quickly.
- Use Case: A support leader can ask for a monthly CSAT report, identify agents or categories with declining scores, and get coaching or process improvement recommendations.
Quick Start
Ask the assistant to generate a CSAT report for a specific period and break it down by channel, agent, and issue category.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: csat-tracking Download link: https://github.com/webrix-ai/agent-skills/archive/main.zip#csat-tracking Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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