customer-assist

What problem does it solve? Configuring Webex Calling Customer Assist (CX Essentials) features like screen pop, wrap-up reasons, queue call recording, and supervisors involves hidden queues, undocumented endpoints, and API quirks that cause silent failures and confusing errors. ## Core Features & Use Cases - Screen Pop Configuration: Enable CRM or ticketing URL pop-ups when agents receive queued calls, including query parameters via JSON bodies. - Wrap-Up Reasons & Queue Recording: Create org-level wrap-up reasons, assign them to queues, and enable per-queue call recording with notification and announcement settings. - Supervisor Management: Create, update, and remove Customer Assist supervisors and their agent assignments, with workarounds for known delete bugs. - Use Case: An admin needs to set up a Customer Assist queue with call recording and assign a supervisor to monitor five agents; the skill walks through prerequisites, licensing checks, plan confirmation, execution, and read-back verification. ## Quick Start Ask the assistant to configure screen pop and queue call recording for a Customer Assist queue at a specific location using wxcli.