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active-calls

Monitor real-time call and queue activity via the Voicenter API.

2|1|Updated Apr 4, 2026
Search Tags:#customer service#real-time monitoring#queue management#call tracking#Voicenter API
One-click install
npx skills add https://github.com/VoicenterTeam/claude-marketplace --skill active-calls
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: active-calls
Source: https://github.com/VoicenterTeam/claude-marketplace/tree/main/plugins/voicenter-api/skills/active-calls
Command: npx skills add https://github.com/VoicenterTeam/claude-marketplace --skill active-calls

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) components.

What problem does it solve?

This Skill provides real-time insights into active calls and queue status, allowing you to track call activity and queue depth efficiently.

Core Features & Use Cases

  • Real-time Call Tracking: View who is on a call, their status, and the caller information.
  • Queue Monitoring: Track the number of callers waiting in each queue.
  • Use Case: Use this Skill to display live call and queue data on a dashboard or to check if a specific agent is currently on a call before routing or assigning a task.

Quick Start

Get the current call activity and queue status by using the 'active-calls' skill.

Frequently Asked Questions about active-calls

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I monitor real-time call activity and queue status?▼

You can monitor real-time call activity and queue status by fetching live data through the Voicenter API. This tracks active calls, agent status, caller information, and the number of callers waiting in each queue.

Can I track which agents are currently on a call before routing tasks?▼

Yes, you can track which agents are currently on a call by checking real-time call status. This allows you to verify agent availability and view caller information before routing or assigning new tasks.

Do I need a Voicenter API key to track live call center metrics?▼

Yes, you need Voicenter API access to track live call center metrics. The API connection is required to fetch live data regarding active calls and current queue depth for your customer service platform.

What is the best way to display live call and queue data on a dashboard?▼

The best way to display live call and queue data on a dashboard is by querying the Voicenter API. This provides continuous insights into queue length and active call tracking for real-time visualization.

Does this real-time call tracking work for customer service queue management?▼

Yes, this real-time call tracking works for customer service queue management. It applies directly to call centers needing to monitor queue depth and track live call status across the platform.

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