customer-feedback-ingest

What problem does it solve?

This Skill turns unstructured customer feedback into clean tracker updates, so teams can capture requirements, interests, and follow-up actions without manually rebuilding meeting notes or email threads.

Core Features & Use Cases

• Feedback Extraction: Pull customer names, contacts, status, requirements, and action items from transcriptions, emails, Jira tickets, or pasted notes.
• Interest Mapping: Translate discussed topics into the tracker’s exact interest matrix and extended interest areas.
• Tracker Maintenance: Add new customers or update existing ones while preserving upgrade-only status and interest changes.
• Use Case: A product manager shares a meeting transcript, and the Skill extracts the key asks, maps them to the right columns, and prepares the customer record for the restricted tracker.

Quick Start

Use the customer-feedback-ingest skill to extract customer requirements from this meeting transcript and update the tracker entry accordingly.