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customer-journey-mapping-workshop

Guide product teams through mapping customer journey phases and ranking opportunities.

Updated Aug 18, 2024
Search Tags:#journey-mapping#product-discovery#workshop-facilitation#opportunity-identification#customer-insights#persona-mapping#empathy-building
One-click install
npx skills add https://github.com/ch-m-n/dotfile --skill customer-journey-mapping-workshop-ch-m-n
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-journey-mapping-workshop
Source: https://github.com/ch-m-n/dotfile/tree/main/opencode/skills/customer-journey-mapping-workshop
Command: npx skills add https://github.com/ch-m-n/dotfile --skill customer-journey-mapping-workshop-ch-m-n

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill prevents teams from settling for superficial feature lists by guiding a structured workshop that surfaces a persona, scenario, journey phases, emotions, and opportunities before any solutioning begins.

Core Features & Use Cases

  • Adaptive facilitation: Leverages the linked workshop-facilitation protocol to ask up to five contextual questions, provide numbered options, and pause or resume as needed to keep teams aligned.
  • Journey scaffolding: Co-creates journey phases and maps actions, thoughts, emotions, and pain points with evidence to reveal where the end-to-end experience breaks down.
  • Opportunity prioritization: Ranks improvements by impact so product managers can focus discovery and planning conversations on the most critical customer problems.

Quick Start

Guide a team through mapping the onboarding experience for a primary persona struggling to reach first value.

Frequently Asked Questions about customer-journey-mapping-workshop

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I facilitate a customer journey mapping workshop with a product team?▼

Facilitate a customer journey mapping workshop by guiding product teams through adaptive questioning and phase scaffolding to map personas, actions, emotions, and pain points across discovery and retention scenarios.

What is the best way to identify customer pain points during journey mapping?▼

Identify customer pain points by co-creating journey phases that track actions, thoughts, and emotional cues with evidence, then ranking improvement opportunities by impact to focus on real problems.

How do I stop my product team from jumping to solutions during journey mapping?▼

Prevent premature solutioning by applying adaptive facilitation and opportunity prioritization to surface personas and emotions first, ensuring the discovery focus remains on real customer problems.

Can I map the onboarding experience for a specific persona using a journey workshop?▼

Yes, you can map the onboarding experience for a primary persona by guiding the team through journey phases to visualize where the end-to-end experience breaks down before reaching first value.

Does customer journey mapping work for evaluating user retention scenarios?▼

Customer journey mapping works for retention scenarios by applying phase scaffolding to visualize usage stages, capturing emotional cues to reveal breakdowns and improvement opportunities.

When should I not use a structured customer journey mapping workshop?▼

Avoid a structured journey mapping workshop if your team lacks a defined target persona or scenario, as the process requires adaptive questioning and emotional cue tracking to effectively prioritize opportunities.

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