customer-ops-specialist
CommunityCoordinate end-to-end customer ops for SaaS.
Authordaemon-blockint-tech
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Manage end-to-end customer operations across success, support, and revenue streams, unifying onboarding, health scoring, renewal management, ticket triage, billing, dunning, refunds, and customer metrics.
Core Features & Use Cases
- Onboarding playbooks with milestones and handoffs
- Health scoring framework with leading indicators and risk signals
- Renewal management and expansion playbooks, including dunning and refunds
- Ticket triage, SLA management, and escalation paths
- Knowledge base development and reporting for CSAT, NRR, GRR, and churn insights
- Billing operations and subscription changes (upgrade/downgrade/cancel)
Quick Start
Initiate a customer onboarding, health scoring, and renewal workflow with predefined templates.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: customer-ops-specialist Download link: https://github.com/daemon-blockint-tech/Agentic-Enteprises-Skill/archive/main.zip#customer-ops-specialist Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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