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customer-success

Orchestrate end-to-end customer success operations across lifecycle, loyalty, churn, and success domains.

2|Updated Dec 13, 2025
Search Tags:#lifecycle#retention#customer-success#nps#churn#loyalty
One-click install
npx skills add https://github.com/truchot/claude-skills-test --skill customer-success-truchot
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-success
Source: https://github.com/truchot/claude-skills-test/tree/main/.web-agency/skills/customer-success
Command: npx skills add https://github.com/truchot/claude-skills-test --skill customer-success-truchot

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Coordinates and automates end-to-end customer success activities to maximize retention, reduce churn, and grow lifetime value by aligning lifecycle, loyalty, churn, and success domains through a structured set of agents.

Core Features & Use Cases

  • Lifecycle orchestration: guidance from onboarding to advocacy with lifecycle domain agents.
  • Loyalty & churn management: orchestrate loyalty programs, churn prevention, and advocacy.
  • Success operations: CS planning, health indicators, NPS/CSAT, QBR, VoC loop, and escalation playbooks.
  • Handoff and cross-skill collaboration: enable seamless handoffs to activation, engagement, and development.
  • Metrics and governance: health score, NRR/GRR, retention analytics, and revenue expansion.
  • Integrations: aligns with marketing-tech, sales, and product feedback loops.

Quick Start

Map an active customer account to the full customer-success playbooks and trigger lifecycle handoffs for onboarding, activation, retention, and advocacy.

Frequently Asked Questions about customer-success

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I orchestrate customer retention and reduce churn across the entire lifecycle?▼

Customer retention orchestration aligns lifecycle, loyalty, and success domains through dedicated agents to maximize satisfaction. It routinizes playbooks for onboarding, activation, retention, and advocacy to systematically reduce churn and grow lifetime value.

What is the best way to integrate NPS and CSAT data into customer health scores?▼

Integrating NPS and CSAT into health scores uses success operations planning to define data fixtures and health indicators. This creates a structured Voice of Customer loop that feeds directly into escalation playbooks and retention analytics.

Can I automate quarterly business reviews and escalation playbooks for at-risk accounts?▼

Automating quarterly business reviews and escalation playbooks is supported through success operations agents. These agents routinize QBR processes and trigger automated engagement workflows when customer health indicators signal risk.

How do customer success operations hand off accounts to activation and engagement teams?▼

Customer success operations enable seamless cross-skill handoffs to activation, engagement, and development domains. Lifecycle agents map active accounts to specific playbooks and trigger structured transitions between lifecycle stages.

Does this approach support net revenue retention and gross revenue retention analytics?▼

Net revenue retention and gross revenue retention analytics are supported through metrics and governance features. The system tracks revenue expansion alongside health scores and loyalty program data to provide comprehensive retention analytics.

When do I need a structured customer success lifecycle process with dedicated domain agents?▼

A structured customer success lifecycle process is needed when managing complex retention operations requiring onboarding, loyalty, and churn prevention. Dedicated domain agents routinize these distinct playbooks to coordinate engagement and revenue expansion.

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