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customer-pulse

Aggregate multi-channel customer feedback into themed reports with attributed quotes.

Updated May 20, 2026
Search Tags:#customer feedback#theme analysis#customer sentiment#crm tickets#intercom conversations#gmail reviews#actionable reporting
One-click install
npx skills add https://github.com/paywhereb/paywhere-claude-plugins --skill customer-pulse
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-pulse
Source: https://github.com/paywhereb/paywhere-claude-plugins/tree/main/paywhere-smb/skills/customer-pulse
Command: npx skills add https://github.com/paywhereb/paywhere-claude-plugins --skill customer-pulse

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

It turns scattered customer signals—HubSpot tickets, Gmail threads, Intercom conversations, and pasted reviews—into a credible, evidence-backed view of how customers are feeling.

Core Features & Use Cases

  • Themes with verbatim evidence: Groups signals into 3–5 recurring themes and includes non-negotiable, direct quotes attributed to their source.
  • Actionable weekly checklist: Ranks themes by signal strength and produces “do these 3 things this week” steps that map to the top themes.
  • Read-only reporting: Provides an analysis report without posting, sending, replying, or modifying any records.

Quick Start

Ask: "How are customers feeling this month?" and include any Google or Yelp reviews you want considered.

Frequently Asked Questions about customer-pulse

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I aggregate customer feedback from Intercom and Gmail into a themed report?▼

To aggregate customer feedback, this Skill extracts messages from HubSpot, Gmail, and Intercom within a defined date window. It then filters relevant conversations, groups them into 3–5 recurring themes, and generates a report with verbatim quotes and weekly action steps.

Can I analyze customer sentiment across multi-channel conversations without modifying my CRM tickets?▼

Yes, you can analyze customer sentiment safely. The workflow operates entirely in read-only mode, meaning it analyzes CRM tickets and conversations to produce actionable reporting without posting, sending, replying, or modifying any existing support records.

How do I identify recurring customer issues from support tickets and pasted reviews?▼

You can identify recurring issues by providing your support tickets and pasting optional Google or Yelp reviews. The Skill filters relevant customer messages, selects themes based on signal counts, and ranks them to produce a targeted weekly checklist.

Does customer sentiment analysis work with pasted Google or Yelp reviews?▼

Yes, customer sentiment analysis works with pasted Google or Yelp reviews. You simply include the pasted review text alongside your standard Intercom conversations and HubSpot tickets to ensure they are factored into the theme analysis.

What is the best way to turn scattered customer feedback into weekly actions for my support team?▼

The best way to turn feedback into actions is grouping multi-channel signals into 3–5 themes ranked by signal strength. This produces an evidence-backed report featuring direct quotes and a checklist of next steps for your support team.

How many themes will my customer feedback report include?▼

Your customer feedback report will include 3 to 5 themes. Each theme is selected based on signal counts from your filtered messages and is supported by non-negotiable, direct verbatim quotations attributed to their original source.

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