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CarvalhoJeo
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customer-pulse-check

Synthesize customer feedback from disputes, tickets, and reviews into prioritized fixable issues.

Updated May 15, 2026
Search Tags:#prioritization#customer service#customer feedback#response drafting#ticket triage#dispute analysis#review analytics
One-click install
npx skills add https://github.com/CarvalhoJeo/claude-small-business-br --skill customer-pulse-check-carvalhojeo
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-pulse-check
Source: https://github.com/CarvalhoJeo/claude-small-business-br/tree/main/archive/nonlocalized-skills/customer-pulse-check
Command: npx skills add https://github.com/CarvalhoJeo/claude-small-business-br --skill customer-pulse-check-carvalhojeo

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

It consolidates scattered customer feedback (disputes, tickets, and reviews) into a clear list of the top problems you can fix, along with ready-to-review response drafts.

Core Features & Use Cases

  • Customer voice synthesis: Combines themes from PayPal disputes/chargebacks, HubSpot tickets, and review export files into a single view of customer sentiment.
  • Top-3 fixable issues with impact: Clusters signals into recurring themes, rates impact (🔴/🟡/🟢), then selects the three best candidates based on frequency × impact.
  • Drafted response templates: Produces owner-review email templates for each issue while avoiding customer PII in the summary.

Quick Start

Run customer-pulse-check with an optional since date like last 30 days by default to generate your top-3 fixable issues and drafted response templates.

Frequently Asked Questions about customer-pulse-check

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I consolidate customer feedback from support tickets and reviews into a prioritized issue list?▼

Synthesizing customer feedback from dispute records, support tickets, and review exports clusters recurring themes into a prioritized issue list. It rates impact and selects the top three fixable issues based on frequency and severity for owner review.

What is the best way to draft customer-ready responses for recurring support ticket complaints?▼

Generating response templates creates customer-ready email drafts for identified recurring complaints while minimizing PII. It produces owner-review response drafts tailored to specific customer complaints and churn-risk situations.

Can I analyze customer disputes and reviews from a specific lookback window?▼

Analyzing customer disputes and reviews supports a specific lookback window argument, defaulting to the last 30 days. It processes PayPal disputes, HubSpot tickets, and review exports within the specified timeframe to identify recurring fixable actions.

Does customer feedback analysis work without connected data sources?▼

Customer feedback analysis gracefully skips unconnected data sources during theme clustering. It continues processing available dispute records, support tickets, or review exports to generate impact ratings and PII-minimized response templates.

How are recurring customer complaints rated for business impact during ticket triage?▼

Recurring customer complaints are rated for business impact using a red, yellow, and green severity scale during ticket triage. This impact rating combines with issue frequency to prioritize the top three fixable candidates for owner review.

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