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customer-research

Analyze customer feedback from interviews, surveys, and support records.

Updated Jul 5, 2026
Search Tags:#market research#customer insights#customer analysis#voice of customer#customer sentiment
One-click install
npx skills add https://github.com/batdorj-s/tlj --skill customer-research-batdorj-s
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/batdorj-s/tlj/tree/main/.agents/skills/customer-research
Command: npx skills add https://github.com/batdorj-s/tlj --skill customer-research-batdorj-s

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) components.

What problem does it solve?

Helps businesses gain a deep understanding of customer thoughts, feelings, behaviors, and challenges. This allows for the creation of more customer-centric products, messages, and strategies.

Core Features & Use Cases

  • Analyze Existing Assets: Process transcripts, surveys, and customer support interactions to extract meaningful insights.
  • Gather Research: Use online communities and platforms to identify customer sentiments and market needs.
  • Build Personas: Create detailed customer personas based on research data.
  • Synthesize Findings: Combine information into comprehensive research reports.
  • Competitive Intelligence: Extract competitive intelligence from reviews, forums, and other sources.
  • Content Strategy: Generate customer feedback quotes and insights for copy and content.

Quick Start

Analyze customer interviews from last quarter using the 'customer-research' skill.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I analyze customer feedback from interviews and surveys to extract actionable insights?▼

To analyze customer feedback, this skill applies qualitative data analysis, sentiment analysis, and thematic analysis to synthesize interviews and surveys into actionable insights on customer needs, pain points, and preferences.

Can I use customer support records and social media for voice of customer analysis?▼

Yes, voice of customer analysis can be performed using customer support records and social media. The skill processes these multiple sources to identify customer sentiments and market needs for your strategy.

What is the best way to build detailed customer personas from product reviews and transcripts?▼

Building detailed customer personas involves synthesizing product reviews and transcripts through thematic analysis. This approach combines feedback data to create personas reflecting actual customer behaviors and challenges.

How do I extract competitive intelligence from forums and online communities?▼

Extracting competitive intelligence from forums and online communities requires gathering and analyzing customer sentiments. The skill processes these sources to identify market needs and competitor positioning insights.

Can I generate customer feedback quotes for content strategy from existing research data?▼

Yes, generating customer feedback quotes for content strategy is supported. The skill analyzes existing assets like surveys and support interactions to extract meaningful insights and quotes for your copy.

Do I need any specific tools to perform thematic analysis on my customer research data?▼

No specific external tools are required as dependencies. The skill operates independently using its internal scripts and references to perform thematic analysis and synthesize your customer research data into reports.

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