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customer-research

Extract customer pains, triggers, and language from transcripts, surveys, tickets, reviews, and online communities.

1|Updated Feb 3, 2026
Search Tags:#feedback#research#insights#social listening#customer#user language
One-click install
npx skills add https://github.com/ilanf23/trusted-deal-navigator --skill customer-research-ilanf23
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/ilanf23/trusted-deal-navigator/tree/main/.claude/skills/customer-research
Command: npx skills add https://github.com/ilanf23/trusted-deal-navigator --skill customer-research-ilanf23

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill addresses the challenge of uncovering authentic customer needs, pains, and language, enabling data-driven decision-making for product and marketing.

Core Features & Use Cases

  • Analyze Existing Assets: Extract customer pains, triggers, desired outcomes, and language from transcripts, surveys, tickets, and reviews.
  • Digital Watering Hole Research: Gather unfiltered customer opinions from Reddit, G2, forums, and communities relevant to the target segment.
  • Use Case: A SaaS company wants to craft messaging that resonates. They analyze interview transcripts and online comments to find the top customer pain points and preferred vocabulary.

Quick Start

Feed the transcripts or reviews related to your target customer segment into the analysis process to identify key themes and linguistics.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I extract customer pain points and desired outcomes from interview transcripts?▼

To extract customer pain points from interview transcripts, feed the text assets into the analysis process to identify key themes, triggers, and preferred user language for strategic messaging.

What is social listening and how does it gather unfiltered customer feedback?▼

Social listening gathers unfiltered customer feedback by sourcing and analyzing organic discussions from digital watering holes like Reddit, G2, and forums to identify authentic needs and pain points.

How do I analyze survey responses to cluster customer needs into personas?▼

To analyze survey responses for personas, input the survey data to extract customer needs and triggers, then use theme clustering to group insights into effective messaging and product improvements.

Can I use support tickets to find the exact language customers use for product improvements?▼

Yes, you can use support tickets to find exact user language by analyzing the text to extract customer pains and desired outcomes, directly supporting comprehensive product improvement decisions.

What is the best way to find customer triggers across online communities and review platforms?▼

The best way to find customer triggers across online communities is to aggregate unfiltered opinions from digital watering holes and review platforms, then cluster the themes to reveal behavioral triggers.

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