skills.rest
ilove323
ilove323COMMUNITY
Explore all skills by this author →
GitHub

customer-research

Aggregate customer questions and account history from internal and external sources.

1|Updated Mar 30, 2026
Search Tags:#crm#support#knowledge-base#confidence-scoring#source-citation#customer-research#ticket-investigation
One-click install
npx skills add https://github.com/ilove323/comlan-skills --skill customer-research-ilove323
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/ilove323/comlan-skills/tree/main/customer-support/skills/customer-research
Command: npx skills add https://github.com/ilove323/comlan-skills --skill customer-research-ilove323

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Rapidly assemble verified, contextual information about customer questions, reported issues, or account history so support agents can respond accurately and consistently without manual cross-checking across systems.

Core Features & Use Cases

  • Cross-source search: Systematically query internal docs, support tickets, CRM notes, chat logs, and public web resources to find relevant evidence.
  • Structured research brief: Produce a concise answer, key findings by source, context and caveats, a confidence rating, and recommended next steps for customer or internal use.
  • Verification and escalation guidance: Highlight conflicts, identify authoritative sources, and recommend subject-matter experts or teams to verify sensitive topics.
  • Knowledge capture: Offer to persist findings into a knowledge base or create FAQ entries to reduce future duplication of effort.

Quick Start

Ask the assistant: /customer-research Is our product compatible with Okta SSO? to receive a sourced research brief with confidence level and suggested next steps.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I compile customer research from multiple internal sources before replying to a support ticket?▼

To compile customer research, this Skill systematically queries internal docs, CRM notes, support tickets, and chat logs. It aggregates findings into a structured research brief with source citations and confidence levels for accurate replies.

What is the best way to investigate a reported bug using existing CRM notes and account history?▼

Investigating a reported bug using CRM notes and account history involves cross-referencing tickets and chat logs. This Skill performs cross-source search to highlight conflicts, identify authoritative sources, and provide verification guidance.

Can I get confidence scores and source citations for customer inquiries pulled from a knowledge base?▼

Yes, you can get confidence scores and source citations for customer inquiries. This Skill evaluates aggregated data from your knowledge base and external web sources, returning confidence ratings and cited evidence for each finding.

Does customer research work for escalating sensitive topics to subject-matter experts?▼

Customer research works for escalating sensitive topics by identifying conflicts and recommending subject-matter experts to verify information. The structured research brief includes recommended next steps for internal escalation.

How do I save recurring support ticket findings into a knowledge base or FAQ entry?▼

To save recurring support ticket findings into a knowledge base, this Skill offers knowledge capture functionality. After compiling the research brief, it persists findings into a knowledge base or creates FAQ entries to reduce future duplication.

Related Skills

Explore More Content & Communication Skills→
openyakopenyak
704

call-prep

Aggregate account context, attendee insights, and meeting plans into a sales call prep brief.

Official
Advanced
Happy-Technologies-LLCHappy-Technologies-LLC
34

email-recommendation

Generates context-aware email reply drafts from customer service case data.

Official
Intermediate
tomtoto757tomtoto757
14

customer-support-integration

Integrate helpdesk systems with e-commerce stores to surface order history in tickets.

Community
Intermediate
kiryteokiryteo
1

customer-research

Synthesize customer questions from multiple sources into confidence-scored answers.

Community
Advanced