skills.rest
lohasle
lohasleCOMMUNITY
Explore all skills by this author →
WebsiteGitHub

customer-research

Research customer questions across documentation, knowledge bases, and web sources.

Updated Feb 6, 2026
Search Tags:#documentation#information retrieval#knowledge base#support#customer research#customer context
One-click install
npx skills add https://github.com/lohasle/knowledge-work-plugins --skill customer-research-lohasle
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/lohasle/knowledge-work-plugins/tree/main/customer-support/skills/customer-research
Command: npx skills add https://github.com/lohasle/knowledge-work-plugins --skill customer-research-lohasle

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill addresses the challenge of quickly finding accurate and relevant information to answer customer questions, understand their context, and resolve issues effectively.

Core Features & Use Cases

  • Multi-Source Research: Systematically searches across documentation, knowledge bases, CRM, chat logs, and external web sources.
  • Confidence Scoring: Synthesizes findings and provides a confidence level for the answer.
  • Use Case: A customer asks about a specific feature's compatibility with their existing setup. This Skill researches the product documentation, past support tickets, and internal discussions to provide a well-supported answer with a clear confidence score.

Quick Start

Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I conduct multi-source research to answer customer questions accurately?▼

To conduct multi-source customer research, this Skill systematically searches across documentation, knowledge bases, CRM, and chat logs to synthesize a comprehensive answer. It prioritizes authoritative sources and clearly communicates confidence levels for the final findings.

What is the best way to investigate account context and understand a customer's situation?▼

The best way to investigate account context is searching across tiered sources from official documentation to external web data. This approach synthesizes past support tickets and internal discussions to build a comprehensive understanding of the customer's specific setup.

How does confidence scoring work when synthesizing information from a knowledge base?▼

Confidence scoring works by evaluating and synthesizing findings retrieved from connected knowledge bases and external sources. After systematically searching tiered inputs, the Skill assigns a clear confidence level to indicate the reliability of the synthesized answer.

Can I use information retrieval to check a specific feature's compatibility with an existing customer setup?▼

Yes, you can use information retrieval to check feature compatibility by researching product documentation and past support tickets. The Skill investigates account contexts to provide a well-supported answer regarding the customer's specific setup.

Do I need to connect external web data sources to resolve customer support issues effectively?▼

You do need external web data sources to resolve support issues effectively, as the Skill conducts systematic searches across tiered sources. Combining official documentation with external web data ensures a comprehensive understanding of the customer situation.

Related Skills

GACLoveGACLove
2

meeting-briefing

Generate structured legal meeting briefings from calendars, emails, chats, documents, CLM, and CRM.

Community
Intermediate
ViindooViindoo
7

odoo-support-triage

Classify Odoo support tickets and draft resolution responses.

Official
Advanced
starlink-awakenstarlink-awaken

enrich

Synthesize external web data and internal knowledge into professional entity dossiers.

Community
Advanced
OMIXECOMIXEC
1

deep-research

Conduct multi-source research with credibility checks and structured reporting.

Community
Intermediate