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customer-research

Analyze customer interviews, surveys, and support tickets to extract insights.

Updated Feb 27, 2026
Search Tags:#competitive intelligence#data analysis#customer insights#customer research#persona generation
One-click install
npx skills add https://github.com/luisgustavooliveira/skills --skill customer-research-luisgustavooliveira
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-research
Source: https://github.com/luisgustavooliveira/skills/tree/main/customer-research
Command: npx skills add https://github.com/luisgustavooliveira/skills --skill customer-research-luisgustavooliveira

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) and assets (resource) components.

What problem does it solve?

This Skill empowers users to conduct, analyze, and synthesize customer research efficiently, ensuring that all decisions are grounded in real customer insights.

Core Features & Use Cases

  • Analyze Existing Assets: Extract insights from customer interviews, surveys, support tickets, and more.
  • Digital Watering Hole Research: Gather intelligence from online communities, forums, and review sites.
  • Persona Generation: Build detailed customer personas based on research findings.
  • Competitive Intelligence: Understand customer sentiment about competitors.
  • Research Synthesis: Compile and present research findings in a structured format.

Quick Start

Use the customer-research skill to analyze customer support tickets and identify common pain points.

Frequently Asked Questions about customer-research

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I analyze customer support tickets to identify common pain points?▼

Analyzing customer support tickets involves extracting recurring themes from support data to identify common pain points. This skill processes existing assets like tickets and interviews to synthesize structured customer insights.

What is the best way to gather customer insights from online communities and forums?▼

Gathering customer insights from online communities involves collecting intelligence from digital watering holes like forums and review sites. This approach captures unsolicited customer sentiment for product development and competitive intelligence.

Can I generate detailed customer personas from existing survey data?▼

Generating customer personas from survey data is supported by extracting and synthesizing feedback. The skill interprets various data formats from surveys and interviews to build detailed personas for product development.

How do I synthesize customer research findings into a structured format?▼

Synthesizing customer research findings requires compiling analyzed data from multiple sources into a structured presentation. The skill integrates insights from interviews, support tickets, and online research to deliver structured research outputs.

Does this customer research approach require specific data formats for analysis?▼

Customer research analysis handles various data formats and sources without strict prerequisites. It processes unstructured assets like support tickets and survey results alongside online community data for comprehensive interpretation.

When do I need competitive intelligence for customer experience improvement?▼

Competitive intelligence is needed when understanding customer sentiment about competitors to improve customer experience. This involves gathering intelligence from review sites and forums to compare sentiment and inform product strategy.

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