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customer-success

Systematize customer onboarding, retention, and lifecycle engagement with 48 structured procedures.

7|Updated Apr 9, 2026
Search Tags:#onboarding#playbooks#retention#customer-success#nps#health-score
One-click install
npx skills add https://github.com/fatihkan/badi --skill customer-success-fatihkan
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-success
Source: https://github.com/fatihkan/badi/tree/main/.claude/skills/customer-success
Command: npx skills add https://github.com/fatihkan/badi --skill customer-success-fatihkan

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Customer success teams often struggle to scale personalized onboarding, monitor ongoing health, and drive renewals and advocacy without repeatable processes.

Core Features & Use Cases

  • 48 structured CS procedures covering onboarding, health scoring, renewal strategy, and expansion playbooks.
  • Templates and playbooks for customer journeys, risk management, and customer advocacy programs.
  • Data-driven metrics and reporting to align CS goals with product and sales.

Quick Start

Automate your CS playbooks by importing the 48 procedures into your current onboarding workflow.

Frequently Asked Questions about customer-success

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I systematize customer onboarding and retention playbooks?▼

Customer health scoring uses repeatable templates and structured procedures to monitor ongoing account health. It leverages data-driven metrics like GRR, NRR, and NPS to align customer success goals with product and sales teams.

Can I use this for renewal management and expansion opportunities?▼

Yes, this supports renewal management and expansion opportunities through dedicated structured procedures and playbooks. It applies data-driven metrics like GRR and NRR to manage renewals, identify expansion opportunities, and execute customer advocacy programs.

Does this provide templates for customer advocacy programs and risk management?▼

Yes, it provides templates and playbooks for customer advocacy programs and risk management. These 48 structured procedures help customer success teams scale personalized lifecycle engagement and cross-functional collaboration without losing process repeatability.

What is the best way to align customer success metrics with product and sales teams?▼

Align customer success metrics with product and sales by applying data-driven reporting and structured procedures. The playbooks leverage metrics such as GRR, NRR, and NPS to satisfy requirements for cross-functional collaboration and scalable CS operations.

Do I need existing onboarding workflows to use these customer success procedures?▼

You need an existing onboarding workflow to automate your customer success playbooks. The 48 structured procedures are imported into your current onboarding workflow to systematize health scoring, renewal management, and lifecycle engagement.

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