What problem does it solve? Customer success teams lack a consistent, repeatable way to quantify account health, detect churn risk early, and prioritize expansion revenue across a SaaS portfolio. This Skill replaces gut-feel account reviews with deterministic weighted scoring models that run locally on exported customer data. ## Core Features & Use Cases - Multi-Dimensional Health Scoring: Weights usage (30%), engagement (25%), support (20%), and relationship (25%) signals into a 0-100 score with Green/Yellow/Red classification, segment-aware benchmarks, and trend analysis against previous periods. - Churn Risk Analysis: Scores five risk signal categories, applies a renewal-urgency multiplier based on days to contract end, and outputs tiered intervention playbooks (Critical/High/Medium/Low). - Expansion Opportunity Scoring: Identifies seat expansion, tier upsell, module cross-sell, and department expansion plays with revenue estimates and priority rankings. - Use Case: Export your customer portfolio from a CRM into JSON, run all three scripts before a QBR cycle, and walk in with health scores, at-risk ARR totals, and a ranked expansion pipeline. ## Quick Start Run the health score calculator on the sample customer data file to see a scored portfolio report, then run the churn risk analyzer and expansion scorer on the same input.
