customer-support-framework
CommunityEmpathetic, consistent customer support at scale
Content & Communication#framework#faq#scripts#escalation#customer-support#multichannel#tone-of-voice
Authorviethahong
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This framework addresses the lack of consistency and empathy in customer support, providing a unified set of processes, scripts, and tone guidelines to improve CSAT and efficiency.
Core Features & Use Cases
- Script templates for welcome, guidance, escalation, and follow-up across channels (Zalo, Facebook, Email, Hotline).
- Tone of voice guidelines to ensure empathetic and professional communication.
- Escalation paths and standard flows to resolve issues quickly.
- FAQ management to reduce repetitive inquiries and speed up responses.
- Use Case: Startups needing scalable, brand-consistent support as they grow.
Quick Start
Generate a ready-to-deploy customer support framework with scripts, tone guidelines, escalation paths, and a FAQ set tailored to your brand.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: customer-support-framework Download link: https://github.com/viethahong/business-skills/archive/main.zip#customer-support-framework Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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