Draft empathetic customer responses and triage tickets by priority.
npx skills add https://github.com/grasberg/sofia --skill customer-support-grasberg
Please help me install this Agent Skill. Skill: customer-support Source: https://github.com/grasberg/sofia/tree/main/workspace/skills/customer-support Command: npx skills add https://github.com/grasberg/sofia --skill customer-support-grasberg
Draft empathetic, on-brand customer responses and triage tickets by priority to reduce resolution time and improve CSAT in customer service workflows.
Provide a customer message and brand voice guidelines, and ask it to draft an empathetic first response and recommended escalation path.
High-intent search queries and answers about installing and using this skill.
Draft empathetic customer support responses by providing the customer message and brand voice guidelines to generate solution-focused replies that acknowledge issues and explain fixes. This ensures on-brand communication while reducing resolution time.
Triage support tickets by priority using P1 for service down, P2 for major issues, P3 for minor issues, and P4 for questions. This priority system routes tickets to appropriate teams and defines clear escalation paths for critical cases.
Generate knowledge base articles and FAQ entries by analyzing recurring ticket patterns from customer support interactions. This reduces repeat tickets by creating self-service resources from common resolution steps logged during agent workflows.
Create response templates for common customer service scenarios like password resets, billing questions, and outages by standardizing acknowledgement language and fix explanations. This maintains a log of steps for future agents to follow.
Track CSAT improvement opportunities by surfacing patterns in customer support interactions that correlate with higher satisfaction scores. This analysis identifies specific response strategies and resolution techniques driving better customer satisfaction outcomes.
ilove323Apply brand guidelines to marketing and sales content for consistent voice.
OneWave-AIGenerate knowledge-base articles with FAQs and tutorials from support tickets.
viethahongStandardize customer support scripts and escalation workflows across Zalo, Facebook, Email, and Hotline.
GACLoveClassify, prioritize, and route incoming support tickets with P1-P4 and tier rules.
