customer-support-triage
CommunityTurn messy reports into triage-ready
AuthorXiaoPuOuO
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Messy customer reports (chat, email, or ticket notes) are hard to triage and assign efficiently. This skill transforms unstructured input into a precise triage package that supports quick decision-making across support, engineering, and operations.
Core Features & Use Cases
- Converts vague reports into standardized triage fields (Classification, Summary, Reproduction, Environment, Suspected Area, Priority, Risk Assessment, Missing Details, Next Questions, User-Facing Reply Draft, Internal Ticket).
- Works with customer communications (chat transcripts, emails, tickets) to produce ready-to-act triage bundles.
- Enables consistent handoffs and faster response times by codifying the triage output for downstream workflows.
Quick Start
Convert a messy customer report into a complete triage package with all required sections.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: customer-support-triage Download link: https://github.com/XiaoPuOuO/VFactory/archive/main.zip#customer-support-triage Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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