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cx-intelligence-digest

Aggregate Gorgias support tickets into a weekly CX intelligence report.

2|Updated Jun 4, 2026
Search Tags:#analytics#reporting#support#intelligence#cx#gorgias
One-click install
npx skills add https://github.com/gorgias/mcp-cookbook --skill cx-intelligence-digest
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: cx-intelligence-digest
Source: https://github.com/gorgias/mcp-cookbook/tree/main/recipes/cx-intelligence-digest
Command: npx skills add https://github.com/gorgias/mcp-cookbook --skill cx-intelligence-digest

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill solves the problem of scattered customer feedback by aggregating a week of support tickets into a structured, executive-ready digest that highlights cross-functional trends and actionable insights.

Core Features & Use Cases

  • Cross-Functional Analysis: Automatically categorizes ticket data into five business lenses: Product, Marketing, Ecommerce, Product Marketing, and Leadership.
  • Signal Status Tracking: Uses emoji-based tagging to track whether customer issues are emerging, existing, or fading.
  • Actionable Reporting: Generates owner-tagged to-do lists and identifies PDP gaps to ensure insights lead to concrete improvements.

Quick Start

Use the cx-intelligence-digest skill to generate a weekly report for Acme using data from May 22 to May 28.

Frequently Asked Questions about cx-intelligence-digest

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I generate executive CX insights from Gorgias support tickets?▼

Generate executive CX insights from Gorgias support tickets by aggregating a seven-day window of ticket data, intent tags, and CSAT responses into a structured weekly intelligence report highlighting customer pain points and sentiment trends.

Can I categorize customer feedback by business department for cross-functional reporting?▼

Categorize customer feedback by business department by automatically sorting Gorgias ticket data into five cross-functional lenses: Product, Marketing, Ecommerce, Product Marketing, and Leadership for structured reporting.

How do I track whether customer support issues are emerging or fading over time?▼

Track whether customer support issues are emerging, existing, or fading by applying emoji-based signal status tagging to aggregated Gorgias ticket metadata, allowing leadership to monitor sentiment trend lifecycles.

Do I need a Gorgias MCP integration to analyze support ticket sentiment trends?▼

A Gorgias MCP integration is required to analyze support ticket sentiment trends, as it provides the necessary access to ticket metadata, intent tags, and CSAT responses needed for evidence-based weekly reporting.

What is the best way to turn support ticket data into actionable to-do lists for product teams?▼

Turn support ticket data into actionable to-do lists by analyzing weekly Gorgias tickets to generate owner-tagged action items and identify product detail page gaps, ensuring cross-functional insights lead to concrete improvements.

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