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performance-report

Aggregate Gorgias CX metrics into structured support performance reports.

2|Updated Jun 4, 2026
Search Tags:#performance#analytics#reporting#support#cx#gorgias
One-click install
npx skills add https://github.com/gorgias/mcp-cookbook --skill performance-report-gorgias
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: performance-report
Source: https://github.com/gorgias/mcp-cookbook/tree/main/recipes/performance-report
Command: npx skills add https://github.com/gorgias/mcp-cookbook --skill performance-report-gorgias

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill eliminates the manual effort required to aggregate support metrics and draft narrative reports for leadership, ensuring CX performance is communicated clearly and consistently.

Core Features & Use Cases

  • Metric Aggregation: Automatically compiles volume, automation rates, CSAT, and response times.
  • Narrative Generation: Transforms raw data into a structured, professional report suitable for Slack or board documents.
  • Use Case: Use this at the end of every month to generate a summary of support performance that highlights key wins and areas for improvement for your leadership team.

Quick Start

Use the performance-report skill to generate a monthly support summary for May 2026 comparing it to April 2026 for leadership as a Slack post.

Frequently Asked Questions about performance-report

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I generate a monthly CX performance report from Gorgias analytics?▼

Generate a CX performance report by aggregating Gorgias analytics data to synthesize volume, CSAT, and automation trends. This Skill transforms raw support metrics into a structured narrative summary suitable for leadership reporting workflows.

What metrics are included in a support performance report?▼

Support performance reports include ticket volume, automation rates, CSAT scores, and response times. This Skill aggregates these key CX metrics from Gorgias analytics to highlight wins and areas for improvement.

Can I use this reporting Skill for weekly team pulse-checks?▼

Yes, you can use this Skill for weekly team pulse-checks and monthly business reviews. It supports leadership reporting workflows by synthesizing CX metrics and narrative insights from Gorgias analytics data.

Do I need Gorgias MCP data access to create automated CX reports?▼

Yes, you need access to Gorgias MCP data. This Skill synthesizes volume, CSAT, and automation trends by connecting to Gorgias MCP data to generate cohesive performance summaries.

What is the best way to format support metrics for a Slack leadership update?▼

The best way to format support metrics for Slack is to generate a structured narrative report. This Skill transforms raw Gorgias analytics into a professional summary suitable for Slack posts or board documents.

Can I compare support performance metrics across different months?▼

Yes, you can compare support performance metrics across different periods. The Skill aggregates volume, CSAT, and automation trends from Gorgias analytics to highlight changes between periods like April and May.

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