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vythanhtra
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cx-ticket-triage

Categorize support tickets, assign P1-P4 priorities, and recommend routing.

8|3|Updated Mar 9, 2026
Search Tags:#workflow#routing#ticket#priority#support#triage#sla
One-click install
npx skills add https://github.com/vythanhtra/perplexity-skills --skill cx-ticket-triage-vythanhtra
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: cx-ticket-triage
Source: https://github.com/vythanhtra/perplexity-skills/tree/main/cx-ticket-triage
Command: npx skills add https://github.com/vythanhtra/perplexity-skills --skill cx-ticket-triage-vythanhtra

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Triage incoming customer support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing to the appropriate teams.

Core Features & Use Cases

  • Automated categorization: Determine a primary category (Bug, How-to, Feature request, Billing, etc.) and a severity level.
  • Priority-based routing: Assign P1-P4 priorities and route to Tier 1/2, Engineering, Product, Security, or Billing as needed.
  • Context-aware handoff: Preserve ticket context and recommended actions to expedite resolution.
  • Use Case: A new ticket arrives with unclear urgency; the skill classifies, scores, and routes it with suggested assignees and next steps.

Quick Start

Classify a new ticket and route it to the correct team with the appropriate priority.

Frequently Asked Questions about cx-ticket-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I triage support tickets and assign priority automatically?▼

To triage support tickets automatically, the skill categorizes incoming issues, assigns P1-P4 priority levels based on severity, and recommends routing to appropriate teams like Engineering or Billing.

What is SLA-driven ticket routing for customer support?▼

SLA-driven ticket routing directs support tickets to specific teams based on priority and urgency, ensuring escalations and cross-team handoffs meet service level agreements while preserving ticket context.

How do I categorize incoming support tickets across multiple channels?▼

You can categorize incoming support tickets from email, form submissions, and chat by determining a primary category such as Bug, How-to, Feature request, or Billing, along with a severity level.

Can I route support tickets to specific teams based on issue type?▼

Yes, you can route support tickets to Tier 1/2, Engineering, Product, Security, or Billing teams based on the categorized issue type and assigned P1-P4 priority level.

What is the best way to handle support ticket escalations and cross-team handoffs?▼

The best way to handle escalations and cross-team handoffs is by applying a governance workflow that preserves ticket context, recommends assignees, and provides next steps to expedite resolution.

Does ticket triage work without predefined category taxonomy and routing rules?▼

No, a robust triage workflow requires a predefined category taxonomy, priority levels, routing rules, and documented usage guidelines to function correctly and route tickets accurately.

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