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difficult-conversation-drafter

Community

Prepare tough conversations with confidence.

Content & Communication#communication#conflict-resolution#difficult-conversations#relationship-management#talking-points#csms
Authorstephenrogan
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Prepares you for conversations you are dreading by providing structured talking points and framing to navigate difficult topics with customers. It helps you align on outcomes and protect the relationship.

Core Features & Use Cases

  • Frameworks for delivering bad news, addressing behavior, and having honest conversations about deteriorating relationships
  • Step-by-step pre- and post-conversation planning including opening statements, talking points, anticipated reactions with responses, and recovery options
  • Real-world use cases for pricing discussions, missed commitments, underperformance, or changes in account strategy

Quick Start

Provide the difficult topic, why it is difficult, the customer's likely reaction, the outcome you want, your relationship context, and the context details to generate a structured talking-point plan.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: difficult-conversation-drafter
Download link: https://github.com/stephenrogan/csm-skills/archive/main.zip#difficult-conversation-drafter

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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