What problem does it solve?
Product teams often lack a structured, evidence-grounded view of the customer experience, leading to decisions based on assumptions rather than research. This Skill synthesizes existing research into a complete customer journey map covering stages, touchpoints, emotional curves, pain points, moments of truth, and opportunities.
Core Features & Use Cases
- Structured Journey Artifacts: Produces a markdown journey map with 3-7 named stages, per-stage touchpoints, an emotional curve with confidence labels, pain points, moments of truth, and opportunity annotations.
- Research-Grounded Synthesis: Every emotional or behavioral entry must trace to research evidence (interviews, surveys, analytics) or be explicitly labeled as a hypothesis, refusing to fabricate data.
- Visual Output: Generates an optional mermaid timeline or flowchart diagram, with markdown tables as a fallback and support for linear, cyclical, and multi-actor journey patterns.
- Use Case: After running user interviews about onboarding drop-off, feed the synthesis into this Skill to produce an end-to-end onboarding journey map that pinpoints where users get frustrated and where the product can intervene.
Quick Start
Map the customer journey for new subscribers from discovery through their first renewal decision using our interview findings, including the emotional curve and top pain points.
