dunning-deep-dive

What problem does it solve?

This Skill helps ecomm teams design and audit a dunning sequence to recover failed payments while reducing involuntary churn.

Core Features & Use Cases

• Recovery diagnostics by attempt and reason code: Analyzes recovery performance across retry attempts and segments by decline reason to determine where the sequence leaks.
• Reason-aware sequence design: Builds different interventions for NSF, expired cards, network declines, fraud/blocked, lost/stolen, and limit-exceeded outcomes instead of treating all failures the same.
• High-conversion communication and stop rules: Recommends silent early retries, operational copy timing, SMS escalation, clear “last attempt” framing, pause-after-final-retry, and reactivation-flow separation.
• Pre-failure prevention playbooks: Adds expiration warnings and card-updater services (VAU/ABU) to avoid failures rather than only responding after them.

Quick Start

Use the dunning-deep-dive skill to design a reason-code aware retry schedule and communication plan for your current failed-payment recovery performance.