ecommerce-support

Automating order status inquiries routes customer requests through intent recognition to retrieve order details across platforms. This skill handles order queries by connecting to your e-commerce systems, reducing manual support overhead and response time for common status checks.

Product recommendation and ticket management can be integrated into a single support workflow. This skill recognizes when a customer needs product suggestions versus incident tracking, routing each to the appropriate workflow while maintaining context across interactions.

Cross-platform support is achieved through MCP integrations such as Playwright for backend automation and Supabase for data storage. Platform-specific configuration allows the skill to connect to multiple e-commerce systems without rebuilding the core logic.

Playwright and Supabase are optional MCP services that enhance automation and data retention. The skill can function without them, but integrating these services enables web automation, persistent context memory, and centralized order and ticket storage.

Intent recognition analyzes incoming customer messages to classify them as order inquiries, product recommendations, or ticket requests. Once classified, each request routes to its corresponding workflow—order lookup, recommendation engine, or ticket system—ensuring appropriate handling.

Prepare platform-specific configuration details for your e-commerce systems and optionally configure MCP services like Playwright for automation and Supabase for data persistence. Define how the skill will authenticate with your backend systems and store customer context.