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escalation-manager

Automate complaint escalation, VIP responses, and weekly VOC reports.

267|63|Updated Feb 15, 2026
Search Tags:#report#escalation#customer#VOC#customer-service#complaint
One-click install
npx skills add https://github.com/modu-ai/cowork-plugins --skill escalation-manager
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: escalation-manager
Source: https://github.com/modu-ai/cowork-plugins/tree/main/moai-support/skills/escalation-manager
Command: npx skills add https://github.com/modu-ai/cowork-plugins --skill escalation-manager

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) and assets (resource) components.

What problem does it solve?

This Skill automates the handling of customer complaints escalation, including VIP responses, VOC analysis, and weekly report generation.

Core Features & Use Cases

  • Customer Escalation Handling: Prioritize tickets based on urgency and customer status, assign escalation levels, and suggest response strategies.
  • VOC Analysis & Reporting: Collect and analyze feedback data to identify trends, top issues, and improvement opportunities, then generate comprehensive weekly summaries.
  • Use Case: Customer support teams can automatically evaluate incoming complaints, assign appropriate escalation levels, and produce weekly reports to optimize service quality.

Quick Start

Use the escalation-manager to create an escalation plan for a high-priority VIP complaint, then generate a weekly CS summary report.

Frequently Asked Questions about escalation-manager

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate customer complaint escalation and prioritize VIP tickets?▼

VOC analysis for customer service collects and analyzes feedback data to identify trends and top issues. It highlights improvement opportunities and generates comprehensive weekly summaries to optimize service quality.

How do I create a weekly CS report from customer feedback data?▼

Generating a weekly CS report requires collecting and analyzing VOC data to identify trends and top issues. The process produces a comprehensive summary highlighting improvement opportunities to optimize service quality for contact centers.

Can I use this escalation manager for contact center service teams?▼

Yes, this escalation manager is suitable for contact center service teams. It handles complaint prioritization, VIP customer responses, and report creation to ensure compliance with response SLAs and enhance customer satisfaction metrics.

What's the best way to assign escalation levels for high-priority complaints?▼

Assigning escalation levels for high-priority complaints involves evaluating ticket urgency and customer status. The process suggests response strategies for VIP customers and ensures compliance with response SLAs to enhance satisfaction.

Do I need any external dependencies to run VOC analysis and generate CS reports?▼

No external dependencies are required to run VOC analysis and generate CS reports. The skill operates independently to collect feedback data, identify trends, and produce weekly summaries for customer service operations.

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