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escalation-manager

Official

Streamline customer complaints and generate weekly CS reports.

Content & Communication#report#escalation#customer#VOC#customer-service#complaint
Authormodu-ai
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill automates the handling of customer complaints escalation, including VIP responses, VOC analysis, and weekly report generation.

Core Features & Use Cases

  • Customer Escalation Handling: Prioritize tickets based on urgency and customer status, assign escalation levels, and suggest response strategies.
  • VOC Analysis & Reporting: Collect and analyze feedback data to identify trends, top issues, and improvement opportunities, then generate comprehensive weekly summaries.
  • Use Case: Customer support teams can automatically evaluate incoming complaints, assign appropriate escalation levels, and produce weekly reports to optimize service quality.

Quick Start

Use the escalation-manager to create an escalation plan for a high-priority VIP complaint, then generate a weekly CS summary report.

Dependency Matrix

Required Modules

None required

Components

referencesassets

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: escalation-manager
Download link: https://github.com/modu-ai/cowork-plugins/archive/main.zip#escalation-manager

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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