escalation-triage

Assess conflict severity, scope, root cause, and safety for tiered routing.

Updated Apr 29, 2026
One-click install
npx skills add https://github.com/JadeZaher/neos-operating-system --skill escalation-triage
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: escalation-triage
Source: https://github.com/JadeZaher/neos-operating-system/tree/main/neos-core/layer-06-conflict/escalation-triage
Command: npx skills add https://github.com/JadeZaher/neos-operating-system --skill escalation-triage

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes assets (resource) components.

What problem does it solve?

This Skill provides a structured framework to assess and route conflicts, preventing over-escalation or under-escalation, thereby preserving community capacity and trust.

Core Features & Use Cases

  • Conflict Assessment: Evaluates conflicts across six dimensions: severity, scope, parties, root cause, urgency, and safety.
  • Tiered Routing: Directs conflicts to appropriate resolution tiers: Direct Dialogue, Coaching Intervention, Harm Circle, or Community-Wide Assessment.
  • Use Case: When a facilitator observes a recurring pattern of meeting domination, this Skill assesses the root cause as a skill gap and routes the situation to coaching intervention, ensuring the individual receives targeted support.

Quick Start

Use the escalation-triage skill to assess a reported conflict and determine the appropriate resolution tier.

Frequently Asked Questions about escalation-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I assess conflict severity to prevent over-escalation in community dispute management?

Conflict severity assessment evaluates disputes across six dimensions: severity, scope, parties, root cause, urgency, and safety. This structured framework prevents over-escalation or under-escalation by routing situations to appropriate resolution tiers, preserving community capacity and trust.

When do I need to route an interpersonal dispute to a harm circle instead of direct dialogue?

Route an interpersonal dispute to a harm circle when the structured assessment identifies significant scope or safety risks requiring group intervention. Direct dialogue handles lower-severity conflicts, while harm circles address situations needing broader community involvement and structured reconciliation.

What is the best way to triage a recurring behavioral pattern like meeting domination in a community ecosystem?

Triage recurring behavioral patterns by assessing the root cause across the six-dimension framework. For meeting domination, this approach identifies the issue as a skill gap and routes the situation to coaching intervention, ensuring the individual receives targeted support.

Can I use a tiered routing framework for cross-circle tensions and agreement breaches within my organization?

Yes, tiered routing applies to interpersonal disputes, cross-circle tensions, behavioral patterns, and agreement breaches within an ecosystem. It directs conflicts to appropriate resolution tiers including direct dialogue, coaching intervention, harm circles, or community-wide assessments.

How do I document routing decisions for conflict triage in community governance?

Document routing decisions by applying the structured six-dimension assessment framework to evaluate conflict severity, scope, parties, root cause, urgency, and safety. This documentation ensures transparent governance and tracks the rationale behind assigning specific resolution tiers.

Why does conflict triage require evaluating safety and urgency before assigning resolution tiers?

Evaluating safety and urgency ensures harm reduction by preventing under-escalation of dangerous situations. These dimensions determine whether immediate intervention or community-wide assessment is required, prioritizing member safety over standard direct dialogue or coaching routes.