skills.rest
Community-Chests
Community-ChestsOFFICIAL
Explore all skills by this author →
GitHub

escalation-triage

Assess governance conflicts across six dimensions and route to resolution tiers.

2|Updated Mar 13, 2026
Search Tags:#governance#coaching#conflict#triage#facilitation#nvc#harm-circle
One-click install
npx skills add https://github.com/Community-Chests/neos-operating-system --skill escalation-triage-community-chests
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: escalation-triage
Source: https://github.com/Community-Chests/neos-operating-system/tree/main/neos-core/layer-06-conflict/escalation-triage
Command: npx skills add https://github.com/Community-Chests/neos-operating-system --skill escalation-triage-community-chests

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes assets (resource) components.

What problem does it solve?

Provides a structured framework to assess conflict severity, scope, parties, root cause, urgency, and safety, and to route each situation to the appropriate resolution tier (direct dialogue, coaching, harm circle, or community-wide assessment) so responses are measured, transparent, and reviewable.

Core Features & Use Cases

  • Six-dimension assessment across severity, scope, parties, root cause, urgency, and safety to guide routing decisions.
  • Tiered routing supports direct dialogue, coaching, harm circles, and community-level assessments with auditable rationale.
  • Auditability & escalation safeguards ensure second triage availability, objection handling, and cross-unit interoperability.

Quick Start

Initiate a triage by recording a new conflict report and apply the six-dimension framework to route to Tier 1–4.

Frequently Asked Questions about escalation-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I triage interpersonal conflicts to determine the right resolution tier?▼

Conflict triage uses a six-dimension assessment covering severity, scope, parties, root cause, urgency, and safety to route situations to appropriate resolution tiers like direct dialogue or harm circles.

What is a harm circle and when should I use it for conflict resolution?▼

A harm circle is a structured conflict resolution pathway deployed when triage assessment determines conflict severity and scope require facilitated community-wide intervention rather than direct dialogue.

How do I assess conflict severity and safety to guide governance routing decisions?▼

Assess conflict severity and safety by applying a six-dimension triage framework, generating an auditable record that documents routing rationale across direct dialogue, coaching, or community-level assessments.

Can I use this triage framework for interpersonal conflicts in any governance circle?▼

The triage framework is designed for interpersonal conflicts within ETHOS circles, supporting cross-unit interoperability to keep governance routing decisions auditable and consistent across community scopes.

What are the limitations of using a structured triage assessment for conflict routing?▼

Structured triage includes escalation safeguards like second triage availability and objection handling, but requires mandatory completion of all six assessment dimensions before routing decisions can be finalized.

Related Skills

Explore More Content & Communication Skills→
Community-ChestsCommunity-Chests

nvc-dialogue

Separate observations, feelings, needs, and requests in governance dialogue.

Official
Advanced
JadeZaherJadeZaher

escalation-triage

Assess conflict severity, scope, root cause, and safety for tiered routing.

Community
Advanced
Community-ChestsCommunity-Chests

repair-agreement

Record conflict-resolution outcomes as versioned repair agreements with timelines and consent.

Official
Advanced
Abrahan-EagleAbrahan-Eagle

zonix-disputes-and-refunds

Resolve disputes and enforce manual refunds for Zonix Eats orders.

Community
Advanced