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expansion-retention

Structure expansion and retention systems with health scoring and churn-prevention playbooks.

1|Updated Mar 30, 2026
Search Tags:#onboarding#retention#expansion#health-score#renewals#nrr
One-click install
npx skills add https://github.com/Typeless-Git/skills --skill expansion-retention-typeless-git
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: expansion-retention
Source: https://github.com/Typeless-Git/skills/tree/main/expansion-retention
Command: npx skills add https://github.com/Typeless-Git/skills --skill expansion-retention-typeless-git

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill provides a structured approach to design and operate expansion and retention systems that maximize net revenue retention by turning existing customers into growth engines.

Core Features & Use Cases

  • Net Revenue Retention optimization with health scoring, PQAs, onboarding sequences, and renewal management.
  • Land-and-expand triggers including usage-based expansions, cross-sell opportunities, and automated CS motions.
  • Closed-lost re-engagement and win-back cadences to recover at-risk accounts.

Quick Start

Set up your initial health score, identify two expansion triggers, and implement a 30-day onboarding sequence.

Frequently Asked Questions about expansion-retention

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I improve net revenue retention and reduce churn for B2B SaaS?▼

Improve net revenue retention by structuring health scores, onboarding sequences, and churn-prevention playbooks to reduce B2B SaaS churn and drive renewals.

What is the best way to set up a customer health score for renewals?▼

Set up a customer health score by tracking PQAs and usage data to predict renewal risk, enabling automated CS motions for at-risk B2B SaaS accounts.

How do I create land-and-expand triggers for B2B SaaS expansion?▼

Create land-and-expand triggers by identifying usage-based expansions and cross-sell opportunities to automate customer success motions and drive account expansion.

Can I automate onboarding sequences and win-back cadences for SMB segments?▼

Automate onboarding sequences and win-back cadences for SMB, mid-market, and enterprise segments using a scalable framework to re-engage closed-lost accounts.

What is included in a churn-prevention playbook for customer success?▼

A churn-prevention playbook includes health scoring, PQAs, onboarding sequences, and automated CS motions to proactively identify and mitigate renewal risks.

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