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experience-map

Map user experiences across phases, touchpoints, and channels.

Updated Mar 16, 2026

Search Tags:#ux-design #omnichannel #user-research #journey-mapping #stakeholder-alignment #experience-map #ecosystem-analysis

Ready to run

npx skills add https://github.com/soeiroo/multifunctional-web --skill experience-map-soeiroo

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: experience-map
Source: https://github.com/soeiroo/multifunctional-web/tree/main/.agents/skills/experience-map
Command: npx skills add https://github.com/soeiroo/multifunctional-web --skill experience-map-soeiroo

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Map teams' experience across multiple touchpoints and channels to reveal the complete user journey, reducing silos and misalignment in the product ecosystem.

Core Features & Use Cases

Omnichannel journey mapping across phases, actions, touchpoints, channels, and emotions
Ecosystem gap analysis and cross-team alignment
Stakeholder collaboration and research-backed validation

Quick Start

Create a holistic experience map for the current product ecosystem, detailing phases, touchpoints, channels, and emotions.

Frequently Asked Questions about experience-map

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I map the complete user journey across multiple touchpoints and channels?▼

To map the complete user journey, structure inputs across phases, touchpoints, channels, emotions, and pain points to reveal the ecosystem of interactions and identify gaps for cross-team alignment.

What is an experience map and how does it support omnichannel analysis?▼

An experience map is a holistic visualization of user interactions across an omnichannel ecosystem. It supports omnichannel analysis by detailing actions, touchpoints, and emotions to reveal ecosystem gaps and reduce silos.

How do I use journey mapping to identify ecosystem gaps and align stakeholders?▼

Use journey mapping to document user phases and pain points across channels, requiring stakeholder validation to ensure a comprehensive, testable map that drives cross-team alignment and highlights ecosystem gaps.

Can I create a journey map for an ongoing product ecosystem instead of a new product?▼

Yes, you can create a journey map for an ongoing product ecosystem. The mapping process supports both new product development and ongoing ecosystems by detailing actions, touchpoints, and emotions.

What structured inputs do I need to build a comprehensive user experience map?▼

Building a comprehensive user experience map requires structured inputs across multiple layers: phases, actions, touchpoints, channels, emotions, pain points, and opportunities, validated by stakeholders.

When should I not use an experience map for user research?▼

You should avoid using an experience map when you lack structured user research inputs or cannot secure stakeholder validation, as the mapping process requires these to produce a comprehensive, testable result.